Residential & Commercial

Testimonials

12/1/13 Mike, Again, I thank you so very much for all the business that you give to us, Both being a small tool business is so very important to support one another. All the best in 2014, Marla Precision Tool Tucson, Arizona

07/10/13 Hello, I want to thank Mike and the guys for the work they did at our house.  We really appreciate how quickly they got out AC units working again.  Most of the work was done outside, on a hot day, which makes us especially grateful for the repairs. Thanks again, Dennis C.

06/22/13 Barb and Mike, I want to thank you both so much for your thoughtfulness in seeing that our A/C was repaired Friday evening after a long hot day of work.  In spite of working all day, Mike and his assistant made us feel like we were the first house they had been to all day.  The fact that you all care sets your company apart from the others. Thanks again for going the extra mile to make our weekend a good one. Mike & Jan C.

03/11/13 Mike, What a pleasant surprise: not only a working water softener, but a gift of food in my refrigerator.  You’re not only a master tradesman and a good business ma, you’re also a really nice man. Thank you for everything. Sheila S.

02/14/11 To Who It May Concern, Now that the water crisis has come to an end in Tucson (for the most part), I would like to take a minute to express my gratitude to your company.  Everyone I dealt with from the phone operator to the technician was a pleasure.  I assure you.  I spoke to more than 20 companies in this ordeal.  Most of the companies left me with the feeling that I was about to be gouged, if they showed up at all.  Many were annoyed and rude, due to the volume of calls they received.  Some never returned messages. I never dreamed I would have my water back so quickly.  Many companies waited an extra two to three days for a plumber to be available. All in all, many thanks are in order. From my family, thanks a million! Scotti C.

04/16/12 Mike, Thank you for your time and thoroughness in regard to your estimate.  It is appreciated. However, at this time, we are not in a position to go ahead. Sincerely, Paul M.

07/17/10 To Whom It May Concern, I just wanted to write and let you know that your company is top notch.  Our mini-split A/C was not functioning properly and was out of warranty.  The owner came our right away, tried to diagnose the issue, made calls with the manufacturer and his tech and scheduled to have someone make sure it was fixed.  He later came with a tech and spent a good deal of time determining that the unit was leaking.  They fixed the problem, charged it back up and it’s been running beautifully since. I was particularly impressed that he said we don’t owe him a thing.  He stood by his workmanship which is sadly missing from many businesses today.  I want to thank your company for doing this especially in these tough economic times.  We appreciate the excellent service we receive from Carlson and will be customers for life. Kind regards, Ryan & Smita A.

02/26/10 Dear Mike, Thank you. I now have the most lovely and beautiful hot water heater in the world.  It is working beautifully.  It is nice not to be concerned about it anymore. Again, a Great Big Thank You, Judy D.

08/27/09 Dear Mike, I want to thank you again for the work you recently did at our house.  Please thank Martin, Eddie, and Graham for me as well.  For the last two years, I knew that we were going to have to replace the big water heater.  I dreaded the day when it would be necessary to actually do it.  With the size and weight of the water heater, the stairs and the mechanical room added up to an imposing barrier.  I’m amazed that you and your men were able to get the old tank out and the new one in without bringing in a craned, a wrecking ball, or a cutting torch!  I know it wasn’t easy, but you made it look routine.  I am really grateful for the work you did.  In my opinion, it was above and beyond the call of duty, and I really appreciate it. Thank you, Dennis C.

10/15/08 Dear Mr. Carlson, I am writing to tell you of the excellent workmanship and customer service we received from one of your crews, Bob S, and his co-worker. Bob and his co-worker were retrofitting a piece of ductwork for our kitchen remodeling job.  When it became apparent the register was not going to fit correctly, we discussed various options.  Bob said the best option was to do it right which meant he had to order a custom coupling to make the register fit.  The coupling was ready the next day and the register fit like a glove.  We really appreciate Bob S for going the extra mile for us.  Bob’s wonderful attitude of taking care of his customers really shone through. Thanks to everyone at Carlson’s who made this possible, from John who determined we could do what we wanted to the manufacturing shop for creating the coupling. We will enthusiastically recommend Carlson Co to our friends. Sincerely, Karen & Don W.

12/1/13 Mike, Again, I thank you so very much for all the business that you give to us, Both being a small tool business is so very important to support one another. All the best in 2014, Marla Precision Tool Tucson, Arizona

04/23/99 To Carlson Plumbing, Thank you for your prompt and courteous assistance in repairing our water line leak at our home. For us, it was a dilemma, which Carlson Plumbing solved very quickly. We appreciated your help. Thanks again, Mr. & Mrs. Arthur L.

03/31/99 Dear Mike, Jebadiah, Gabriel (in plumbing), Aaron, Bryon, (in duct work)and Bruce (in wall repair). Erika and I thank each of you for your professionalism in work, manner, good nature, interest and care while you were on our property. We have had many people working on our properties over the years.  What we encounter is work “not quite done” or suggestions “not quite correct” which we have to adjust to—the shoddy or errored work left for us to discover long after the event—and with no recourse. We hope not to have to see any of you again in the near future, but we know where you are, if we have a need. Respectfully, Erike and Hamis H.

08/28/98 To Whom It May Concern, Today your technician, Don, installed a new thermostat valve on an old wall heater in my home.  I was so pleased with his attitude and workmanship that I decided to write you this letter.  Don was friendly, courteous, unassuming, and very professional in his work today.  He persisted for several hours without a break at what appeared to be a difficult job, trying different strategies and parts when one strategy or part didn’t work or fit.  And he did it without complaining or bad temper.  In fact, he usually smiled or joked about it.  And he made the mechanism work. I hope Don is informed about my appreciation for his work and attitude.  If I ever need any other work of similar nature done in Tucson, I will call The Carlson Company.  Furthermore, I will refer others to your company, assuming that other technicians in your employ provide the same quality of craftsmanship as Don. Sincerely, Greg M.

Carlson Company Installs the BEST and Services the Rest in TUCSONCall—and talk to a home comfort specialist for all your plumbing, heating, and cooling needs. You’ll realize the difference quality service can make.

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